❓ Facts & Questions
Welcome to our enchanted FAQ nook! Whether you’re wondering about shipping spells or return rituals, we’ve gathered all the answers to help you shop with confidence and ease.
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🚚 Shipping & Delivery
Do you offer free shipping?
Yes! We’re delighted to offer FREE worldwide shipping on all orders. Every parcel is sent using a trackable method so you can follow its magical journey.
How long will my order take to arrive?
Delivery times include both processing and shipping:
|
🌍 Region |
📦 Countries |
⏳ Estimated Delivery |
|---|---|---|
|
United Kingdom |
United Kingdom |
5–14 days |
|
Europe |
Czechia, Denmark, Norway, Poland, Spain, Sweden, Switzerland |
7–18 days |
|
North America |
Canada, United States |
5–14 days |
|
Asia-Pacific |
Australia, Hong Kong, Japan, Malaysia, Singapore, South Korea |
6–15 days |
|
Middle East |
Israel, United Arab Emirates |
10–18 days |
Please note: Customs or seasonal delays may affect delivery times.
How long does processing take?
We carefully prepare each order within 1–3 business days, including quality checks, packaging, and dispatch.
Will I receive tracking info?
Yes! Once your order is dispatched, we’ll email you a tracking number. If you haven’t received it within 6 business days, feel free to contact us.
Can I cancel my order?
Orders can be canceled within 5 hours of placing them—before they enter our processing system. After that, they may already be packed or shipped.
To cancel, email us at whimsicalhollowuk@gmail.com.
🔄 Returns & Refunds
Can I return an item?
Yes—if you're not 100% happy, you can initiate a return within 14 days of receiving your order.
How do I request a return?
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Visit our Returns Page via the website or profile icon.
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Log in with your email and verification code.
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Select the order and items you'd like to return.
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Add a note (optional) and click Request Return.
If approved, you’ll receive instructions and a return label via email.
Who pays for return shipping?
Return shipping costs are covered by the customer. We currently do not offer prepaid labels.
When will I get my refund?
Refunds are issued to your original payment method, typically within 72 business hours of receiving and inspecting your returned item.
Are there any conditions for returns?
Yes—items must be unused and in resalable condition.
We cannot accept returns for:
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Opened blind boxes
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Used or damaged items
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Packaging with writing, tears, or wear
Can I modify my order after placing it?
Unfortunately, we don’t support edits once an order is placed. To add items, you’ll need to cancel (if still eligible) and place a new order.
📩 Contact Us
Still have questions? We’re here to help!
Email: whimsicalhollowuk@gmail.com
Address: Whimsical Hollow, 20 Pats Road, Ballymartin, Newry, BT34 4NX
We’re a small team with a big heart—please allow 1–2 business days for replies.