Meet your new Plushy Pals! These Smiling Friends are the perfect cuddle buddies, made from soft and fluffy PP cotton. Choose from sizes 27-38cm and spread joy with their playful demeanor. Hug, squeeze, and cherish these quirky companions today.

🚚 Shipping & Handling – Whimsical Hollow

We’re delighted to offer FREE worldwide shipping on all orders! Every package is shipped using a trackable method for peace of mind.

Once your order leaves our hands and our courier provides a tracking number, we’ll email you the details so you can follow your parcel’s magical journey.

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📦 Estimated Shipping Times

Your total delivery time includes both processing and shipping:

• Processing Time: 1–3 business days for quality checks, packaging, and dispatch
• Shipping Time (UK): Estimated at 5–14 business days
• Shipping Time (International): May vary depending on your location

Delivery times may be impacted by customs or seasonal delays.

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❌ Order Cancellations

Orders can only be canceled within 5 hours of placing them, before they enter our processing system. After that, they may already be prepared or shipped.

To request a cancellation within that window, please email us at:
📩 whimsicalhollowuk@gmail.com

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🧭 Order Tracking

Once your order is dispatched and our system updates with the tracking number, you’ll receive an email with the details.

If you haven’t received tracking information within 6 business days, please reach out and we’ll be happy to assist.

🌸 Return & Refund Policy – Whimsical Hollow

We want you to love what you receive from us. If you’re not 100% satisfied, our return process is simple and stress-free.

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📆 Is there a time limit?

Yes—please initiate your return within 14 days of receiving your order.

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🧾 How to initiate a return:

To request a return, follow these steps:

1. Visit the Returns Page via our website or the profile icon.
2. Log in to your account:• Enter your email address and click Continue.
• Open your inbox and copy the six-digit verification code.
• Return to our site and enter the code to log in.

3. Choose the order you’d like to return.
4. Select the items and reason for return.
5. Add a note if desired, and click Request Return.

If approved and shipping is required, you’ll receive email instructions with a return label. Once we receive and inspect your items, we’ll issue a refund.

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💳 When will I get my refund?

Refunds are issued to your original payment method, typically within 72 business hours of receiving your returned item.

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📦 Who pays for return shipping?

Return shipping costs are covered by the customer. We currently do not offer prepaid labels.

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🚫 Restocking or usage conditions:

• No restocking fees apply.
• Items must be unused and in resalable condition.
• Unfortunately, we cannot accept returns for used, opened, or damaged items (e.g., packaging with writing or tears).

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🔄 Cancellation & Order Edits

❌ Can I cancel my order?

Yes—orders may be canceled as long as they haven’t been processed for fulfillment. Our system is automated, so cancellations must happen quickly. If the order has already shipped, you can initiate a return.

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➕ Can I modify an order?

Unfortunately, we do not support order edits once placed. To add items, you’ll need to cancel the existing order (if still eligible) and place a new one.

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📩 Contact Us

If you have questions or need assistance, reach out anytime: Email: whimsicalhollowuk@gmail.com